Desktop Support Technician - Altumint

Company Overview:

At Altumint we engineer, manufacture, and support a visual technology system and citation process using artificial intelligence to capture data on vehicles and people who break the law. We add support and resources for law enforcement to monitor speeding in school zones, work zones, or other areas of concern, running red lights or school bus stop arms, and thefts or altercations—anything compromising community safety. We provide innovative public safety solutions for the surveillance-assisted enforcement of laws. Our cutting-edge solutions generate powerful forensic data for law enforcement agencies.

We are committed to operating with discernment and offering world-class service to make cities and towns safer through our ongoing partnerships with community leaders and law enforcement. Adhering to our company values ensures our customers feel respected, secure, safe, and knowledgeable.

Job Summary:

Are you motivated by the desire to help others, solve complex problems and the opportunity to constantly grow and learn in your field? Then our Desktop Support Technician role at Altumint may be the perfect fit for you! As part of our IT department, you will be responsible for supporting end users with software, hardware, and connectivity issues.

• Bachelor's degree and/or equivalent experience.
• Proven experience in IT support or relevant position
• Familiar with troubleshooting techniques
• Excellent problem-solving skills
• Strong interpersonal skills for interacting with team members and clients.
• Knowledgeable with Windows and/or Linux operating systems, networks, and hardware
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Provide first line response for users with technical issues and IT queries.
• Managing the daily performance of computer systems
• Setup desktop computers and peripherals and test network connections
• Install and test desktop software applications and internet browsers.
• Troubleshoot technical issues and escalate appropriately where needed.