Desktop Support Technician - eTeam

Job Title: Lead Server Support Technician (100% Onsite)

Location: LaVergne, TN 37086

Duration: 12 Months Contract

Pay rate: $30/hr. on w2 without benefits

Second shift hours: 4:30 pm – 1:00 am - OT: 4:30 pm – 2:30 am

Job Description:

Our customer is seeking skilled NVIDIA server support technicians to join its team. You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment.

Key Responsibilities:

• Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
• Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
• Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity.
• Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability.
• System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
• Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
• Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
• Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
• Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.

Required Skills and Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience.
• Proven experience working with NVIDIA servers or similar high-performance computing hardware.
• Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
• Familiarity with server operating systems (Linux, Windows Server) and server management tools.
• Experience with server virtualization, data center management, and cloud-based environments.
• Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
• Proficiency with server diagnostics tools and hardware monitoring software.
• Excellent troubleshooting and problem-solving skills with attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel.

Preferred Qualifications:

• Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
• Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
• Knowledge of server management frameworks like IPMI, iLO, or similar.
• IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
• Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.

Additional Information:

Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.

Ability to bend, stoop, crawl, kneel, crouch, reach,

stand for long periods

The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.

The ideal candidate must demonstrate a high level of professionalism and have a positive and outgoing attitude. They should also be collaborative and thrive in a team-oriented environment.