Desktop Support Technician - TEKsystems

Description

Job Description -

• Become part of the IT Hardware and Inventory team within the IT Support and Operations team.

• Process and manage the hardware inventory for the client user base, within the scope of the IT Support and Operations team.

• Responsible for building computers (new or refurbished) to issue to internal users as well as provide said internal users with all other applicable IT equipment (cell phones, peripherals, AV equipment, etc.)

• Process and re-inventory the equipment for all users that off board or separate from the company.

• Maintain concise documentation for inventory (across multiple systems as needed).

• Must consistently provide positive customer service and is expected to train users and fellow co-workers where applicable on company issued equipment as needed.

• Have excellent customer service skills.

• Highly skilled in time management, inventory management, project management and should be able to adapt to a constantly shifting IT landscape.

• Take a proactive approach to problem solving with minimal business impact or direction from IT Leadership.

• Handle all other duties as requested by their manager.

50% - Apply images for new PCs, refurbished PCs, or add new functionality to PCs by adding software, hardware, or peripherals. Implement new software or hardware procedures for functionality and ability to interface with the current standard setup of software and hardware issued to users. Provide training on hardware and software use as needed to the user base.

40% - Help maintain on-hand IT equipment surplus and ensure accurate counts and reliability at all times in accordance with the IT Support Engineer Tier II Hardware and Inventory team. Verify shipping and tracking on all equipment to and from destinations.

10% - Other duties as assigned by the manager within the job summary.

Skills

Noc, Network monitoring, Network operations, Troubleshooting, Support, network operations center, Change management, Organizational change management, Monitoring tools, Network connectivity, Customer service

Top Skills Details

Noc,Network monitoring,Network operations,Troubleshooting,Support,network operations center,Change management,Organizational change management

Additional Skills & Qualifications

Coachable

High Initiative

Client Facing

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kansas City,MO.

Application Deadline

This position will be accepting applications until Dec 7, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.