Desktop Support Technician - American Structurepoint

When you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint, we are known for making the impossible happen for clients across the world who want help building and bettering their communities. We live by our values- excellence, respect, integrity innovation, and social responsibility. We encourage our experts to try new things and explore new ideas that turn our client's dreams into reality, even if those ideas are unconventional. We invest in our people by offering excellent benefits and training, development, and mentorship opportunities that lead to a rewarding career path. If you are ready for more than a career, we invite you to explore opportunities to join our team and help us improve the quality of life for the communities we serve.

Group: Information Technology

Position: Desktop Support Technician

Location: Indianapolis, IN

As a Desktop Support Technician at American Structurepoint, you will be a part of a team that supports the company’s technology needs. Our team thrives at creating the best experience for our team members and constantly implements bleeding edge solutions to give our company a competitive advantage.

• Provide technical support for desktop and laptop hardware and software issues, including installation, configuration, and troubleshooting
• Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software
• Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
• Work closely with other IT team members to resolve technical issues and improve processes
• Provide excellent customer service and effectively communicate technical solutions to non-technical users
• Participate in the development and implementation of technical policies, procedures, and best practices
• Participate in the development and maintenance of technical documentation
• Stay up-to-date with new technologies and industry trends

• Bachelor's degree in computer science or a related field, or equivalent experience
• 4+ years of experience in desktop support or a related field
• Strong knowledge of Windows and Mac operating systems and applications
• Experience with hardware and software installation, configuration, and troubleshooting
• Experience with network and infrastructure support
• Excellent customer service and communication skills
• Strong problem-solving and analytical skills, including experience with troubleshooting and root cause analysis
• Ability to work independently and as part of a team
• Must be a highly motivated individual
• Certification in A+ and/or Network+ is a plus

American Structurepoint is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.