Desktop Support Technician II - BlueSky Resource Solutions

Desktop Technician II
Atlanta, GA (On-Site)

POSITION OVERVIEW:
The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and systems support within the Information Technology department. Is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 
End-User Support:

• Quickly and efficiently resolve requests for various issues
• OS/Software/Hardware support (Windows 10, Office 365)
• User and asset management through Active Directory, Azure and Intune
• Desk and Mobile phone support
• Handle licensing and purchase requests as needs arise
• Printer and scanner installations and management
• Assist with physical office moves and end-user setups
• Understand and configure TCP/IP network infrastructure
• Strong troubleshooting skills a must
• Self-starter with a strong drive to be a part of a team
• Strong communication skills
• Visits to multiple offices in the area to resolve on-site issues
• Ability to travel when needed

Onboarding:  

• Determine equipment and licensing needs for all incoming Stream employees.
• Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval received.
• Administer, create, and manage Active Directory, Office 365
• Ability to maintain accurate asset inventory

Offboarding:

• Disable all user access (email, licensing, software, fob, etc.) and collect equipment.
• Back up all data, clean up computer, and update assets.

Asset Management:

• Track computer inventory.
• Receive and deploy new computer equipment
• Produce asset reports for each location and entity
• Smartly reuse equipment where available

Qualifications

• The Ideal candidate will have the following:
• Bachelor of Business Administration or equivalent degree from an accredited university or trade school
• 3-5 years of work experience providing departmental technical support
• Excellent communication skills (both verbal & written)
• Strong organizational skills
• Technical writing skills 
• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile apps
• Experience in various technology solutions (software, hardware, subscriptions)
• A+, Network+, or MS certification preferred