Desktop Support Technician at The Peak Organization

We are Peak Systems, a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us may receive new certifications for working with our clients; we issue payments weekly, offer direct deposit, and have many nationwide opportunities.

We are currently seeking a Desktop Support Technician to be engaged on site at a Manufacturing Facility in Fletcher (Asheville) NC. 28732

Hourly Rate: $23 

Start Date: 1/27/2025 (after Onboarding requirements)

Duration: TWO WEEKS (M-F)

Shift: 7:30 AM – 3:30 PM 

Job Scope:

Technicians will be responsible for:

1) Providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.

2) Answering questions about installation, operation, configuration, customization, and usage of assigned products.

3) Following defined policies & procedures (e.g. verifies warranty entitlement, etc.).

4) Applying diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

5) Documenting problems in the support solution database for diagnostics and solution implementation.

Principal Accountabilities:

• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
• Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies, researches and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell’s product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• Reviews and distributes pertinent cross-functional information.
• Escalates more complex customer technical issues to senior level support.

Qualifications:

• Resume illustrating 3+ Years of experience in Desktop Support, Deployment, Break-fix, etc.
• Great Communication, clear speaking is a must
• Experience supporting end-users (in person) in a corporate environment
• Proficient: Microsoft Office Suites 2003-2010 & Windows