Desktop Support Technician at eJangar

We are currently seeking a Desktop Support Technician. As a Desktop Support Technician, you will be responsible for resolving computer-related issues.

Responsibilities:

• Provide technical assistance with computer hardware and software.
• Resolve issues for clients via phone, in person, or electronically.
• Recommend hardware and software improvements.
• Track customer issues, resolutions, and escalations
• IT Equipment Inventory keeping

Qualifications:

• Previous experience in IT, customer service,
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Must know about Microsoft desktop operating systems.
• Must know PC hardware architecture.
• Must know typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
• Good understanding of the SCCM environment and OS deployment
• A solid understanding of TCP/IP, DNS, DHCP, and other network fundamentals
• Good understanding of other IT disciplines, (i.e. Messaging, Server operations, etc.)
• Should have a good understanding of Microsoft Active Directory, Patch management, DHCP, and DNS
• Should have a good understanding of user profile management.
• 2 - 5 years of experience as a Desktop Support Technician
• Familiar with ITIL Concepts related to Service Delivery and SLA compliance.
• Ticketing System, ServiceNow, Remedy, or Similar

Main office Address: 1601 South Plaza Drive, Flagstaff, AZ 86001.

 Other locations to support within the state are:

1 store in Flagstaff (1 mile from the main office).

1 store and 1 field office in Sedona.

1 store and 1 field office in Kingman.

1 field office Parker.

1 store and 1 field office in Lake Havasu City

1 field office in Bullhead City. Most of the support can be performed remotely, but travel may be necessary.