Desktop Support Technician - TEKsystems

Description

The Information Technology Systems Group provides information technology programming, system administration, and daily employee/customer support. As an Information Technology Systems Administrator, you will be responsible for administration of the network system (25%), management of NOC equipment (10%), and providing help desk/technical support to end users including configuring/building equipment (65%). Responsibilities of this position include, but are not limited to the following:

- Tech support for the 5 offices

- Updating firmware on the SAN & VMware servers & Switches

- Web-filter / VPN and getting that consistent

- Network connectivity troubleshooting (someone who has an understanding working with networks)

- Firewall – every aspect of the firewall, connectivity, research and resolve the problem with assistance from vendor

- Management/Maintenance/Support of Company IP phone system

- Administration of camera systems (partner with 3rd party vendors)

Troubleshooting computer hardware and software problems

• Maintaining computer and server upgrades at times

• Rebuilding of computers and laptops in order to meet specialized company requisites including spare laptops, data logger laptops, box truck desktops, and hotel desktops

• Virus/Malware/Trojan removals

• Documentation

• Management/Maintenance/Support of Company Spam firewall

• Management/Maintenance/Support of Company Network firewall

• Management/Maintenance/Support of Company IP phone system

• Purchasing, selling, and/or shipping of equipment through 3rd party websites

• Ownership of the IT Hardware/Software asset tracking database which includes logging of all IT equipment and maintaining an accurate list of where the equipment is deployed

• Configure computers for end users

• Support for end user applications and equipment:

- Address and resolve “Help Desk” inquiries

 Provide technical hardware, software, and network problem resolution to end users through question/problem diagnosis, step-by-step guidance, and one-on-one end user training as needed

 Forward more complex end user problems to IT Manager

• IP Phone questions and support

• Computer room clean-up, wire management, and equipment storage

• Rendering of other and unrelated services and duties as may be assigned from time to time

Skills

desktop, helpdesk, troubleshooting, install, configure , Windows, Customer service, Troubleshooting, Install, Hardware, Imaging, Ms Office Suite, Windows 10, system administrator, vmware, technical support, windows administration, printer support, active directory, infrastructure

Top Skills Details

desktop, helpdesk, troubleshooting, install, configure ,Windows,Customer service,Troubleshooting,Install,Hardware,Imaging

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Elmhurst,IL.

Application Deadline

This position is anticipated to close on Feb 12, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.