Desktop Support Technician - TEKsystems

Description

A client of ours in the Western Suburbs is searching for a Desktop Support Specialist to join their team! You will be responsible for administration of the network system, management of NOC equipment, and providing help desk/technical support to end users including configuring/building equipment.

Responsibilities of this position include, but are not limited to the following:

- Technical support for multiple offices.

- Updating firmware on the SAN & VMware servers & Switches

- Web-filter / VPN and getting that consistent

- Network connectivity troubleshooting (someone who has an understanding working with networks)

- Firewall – every aspect of the firewall, connectivity, research and resolve the problem with assistance from vendor

- Management/Maintenance/Support of Company IP phone system

- Administration of camera systems (partner with 3rd party vendors)

Troubleshooting computer hardware and software problems

• Maintaining computer and server upgrades at times

• Rebuilding of computers and laptops in order to meet specialized company requisites including spare laptops, data logger laptops, box truck desktops, and hotel desktops

• Virus/Malware/Trojan removals

• Documentation

• Management/Maintenance/Support of Spam firewall

• Management/Maintenance/Support of Network firewall

• Management/Maintenance/Support of Company IP phone system

• Purchasing, selling, and/or shipping of equipment through 3rd party websites

• Ownership of the IT Hardware/Software asset tracking database

• Configure computers for end users

• Support for end user applications and equipment.

• IP Phone questions and support

• Computer room clean-up, wire management, and equipment storage

Skills

desktop, helpdesk, troubleshooting, install, configure , Windows, Customer service, Troubleshooting, Install, Hardware, Imaging, Ms Office Suite, Windows 10, system administrator, vmware, technical support, windows administration, printer support, active directory, infrastructure

Top Skills Details

1. 3-5 years of experience troubleshooting hardware issues

2. Working experience with Dell Hardware

3. VMWARE exp. is a huge plus

3. Troubleshooting, supporting and configuring firewall rules, network connectivity, switches, wifi APs with the assistance of Vendor support teams

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Elmhurst,IL.

Application Deadline

This position is anticipated to close on Feb 7, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.