Desktop Support Technician at TEKsystems

Desktop Support Technician

Onsite-Davenport, IA

Technical Skill

• PC Technician
• Imaging & Deployment
• Troubleshooting
• Hardware and Software
• Microsoft/Windows
• Active Directory
• Ticketing System

Description

Work as a Desktop Support Technician for an enterprise level, financial services company here in the Quad Cities!

In this position you will provide Tier 2, Deskside Support. You will work with end-users and assist them with hardware and software problems. You will also decommission and recommission IT devices.

Duties

• Provide IT support for internal PCs, printers, servers, and related equipment.
• Interact with customers face to face, as well as provide remote support.
• Monitor and respond timely to support tickets in the ITC queue(s).
• Document Service Desk tickets, resolve or escalate for resolution.
• Assist L1 Service Desk tickets in the regional ITC queue supporting all locations in the region/company.
• Send Corporate IT communications to internal customers.
• Complete PC setup and deployment for new employees using standard hardware, images and software.
• Train new employees on the use of PC and other networked equipment using standard training documents.
• Assign users and computers to proper business groups in Active Directory.
• Perform timely workstation hardware and software upgrades.
• Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional ITC.
• Coordinate with authorized vendors for PC hardware repair.
• Monitor and remove virus, spy-ware, and other non-authorized software.
• Maintain and/or coordinate PC hardware inventory.
• Order and purchase standard equipment and software through approved vendors.
• Support Desktop Management with post - mass deployment issues of standard software.
• Upgrade local server software as necessary.
• Maintain network file and printer server.
• Provide phone support in centralized VoIP locations.

About

• Support the 5th largest U.S. provider of accounting, assurance, tax and business consulting services with 8,000 professionals in nearly 100 offices nationwide.

Work Environment

• Team consists of Remote Service Desk Analysts, Onsite-Desktop Support Technicians, Logistics and Team Leads.
• Onsite 5x per week in Davenport, IA.
• Monday-Friday 8am-5pm.

Interview Information

• 2-Step
• 1st-round HR Screen (virtual)
• 2nd-round Technical Screen with Team Lead (Onsite)

Expected Interview Dates

• January 6-January 17

Expected Start Date

• January 27, 2025

Pay and Benefits

The pay range for this position is $16.00 - $22.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Davenport,IA.

Application Deadline

This position will be accepting applications until Jan 11, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.