Desktop Support Technician - ValiantIQ INC

Job Title: Desktop Support Technician

Job Duration: 6 Months

Job Location: Chicago, IL

Onsite Role

Client: Guggenheim Partners, LLC

Pay Rate: $35/hr. to $42/hr. on W2 Max

Visa: GC-EAD, GC and USC

Check the manager notes and yellow highlight skills

NOTES From Manager:

5 years Desktop Support Experience

Not necessary finance background (PREFERRED, can train on that part, if has good relevant working experience on Desktop support)

Strong in troubleshooting, team player attitude, good comms. Intune, supporting mobile devices .

Office 5 days onsite.

Finance exp

The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.

***NOTE FROM THE MANAGER TO KEEP IN MIND FOR THIS ROLE: Please add the details while submitting resumes, IN ORDER TO ANSWER BELOW QUESTIONS FROM THE MANAGER -

Why the candidates consider themselves as a fit for this role?

Why they are interested in the position?

Why are they looking to jump at a short-term contract?

What You'll Do:

• Provide technical support for users of desktop hardware and software; users can be in remote locations.
• Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting.
• Troubleshoot printers and copier interfaces.
• Track and resolve incidents and requests in an incident management system.
• Perform a variety of support activities including inventory and coordination with outside technology vendors.
• Work overtime hours, weekend hours and on-call hours as required. 

What You Bring:

• Bachelor's degree preferred.
• Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems.
• Proficiency in troubleshooting desktop computer issues, both hardware and software.
• Experience with supporting mobile devices.
• Excellent customer services and communication skills.
• Team player attitude.

Thanks & Regards,

Sonu Uprati

Technical Recruiter- ValiantIQ Inc.

"Searching Best Minds ■ Searching Best Minds"

Email: suprati@valiant-iq.com
P. 217-296-7483 F. (302) 482-3672

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