Desktop Support Technician - Connection

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Analyst in Chicago, IL. This is a full time permanent opportunity with outstanding benefits.

Customer service experience is a high priority, detailed and responsiveness to urgency is a must.

• Prioritize customer service experience as a top priority, with a keen eye for detail and responsiveness to urgent requests.
• Take initial calls from end users, logging data efficiently and effectively.
• Provide initial diagnosis for potential resolutions, ensuring swift and accurate troubleshooting.
• Monitor tickets, prioritize work for analysts and engineers, and provide clients with status updates as needed.
• Troubleshoot hardware and software issues based on priority, performing repairs for equipment failures and facilitating data migration services.
• Connect new workstations to the network, host systems, and assist with equipment moves and application software installations.
• Collaborate with 3rd party vendors as needed, documenting interactions and resolutions meticulously.
• Maintain the loaner laptop pool, assist with desktop/laptop imaging, and handle new hire, termination, and move requests within the ticketing system.

• Proven experience in customer service, with a focus on detail and responsiveness to urgency.
• Strong technical proficiency, including familiarity with Active Directory and troubleshooting hardware/software issues.
• Ability to prioritize and escalate calls effectively, ensuring swift resolution and client satisfaction.
• Excellent communication skills and a proactive approach to problem-solving.
• Experience in desktop support and familiarity with data migration services preferred.
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Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".