Desktop Support Technician - TEEMA Group Solutions

Seeking a Desktop Support Technician in Caledonia, MI

Position: Network Infrastructure Technician
Pay: $26 per hour
Shift: Must be flexible
Weekend Rotation
On-call Rotation: Approximately once every 5-7 weeks

Key Responsibilities:

• Install, maintain, and troubleshoot network cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber, coaxial)

• Conduct physical installation of circuits and cabling support structures (cable trays, J-Hooks)

• Coordinate with customers to install and troubleshoot premise equipment (switches, routers, etc.)

• Perform vendor escorts and hardware installations (hard drives, RAM)

• Utilize testing equipment for cable systems testing

• Interpret and address critical alerts promptly

• Provide exceptional customer service in a fast-paced environment

• Support end-to-end issue resolution

• Document actions accurately using ticketing systems

• Contribute to network management and customer support optimization

• Adapt to 24/7 shift scheduling

• Collaborate effectively in a team with professional communication

Required Skills and Experience:

• Certifications preferred not mandatory: CompTIA (A+, Network+, Security+), OSHA 10, First Aid/CPR, Ladder & Scaffold Safety, Fire Extinguisher Training, HazMat Training

• Experience: 1-2 years of experience in Telecom industry or Information Technology discipline

Why Apply:
This team offers the opportunity to work with state-of-the-art technologies in a dynamic and rewarding environment. They value teamwork, innovation, and professional growth.

If you have the required skills and experience, we invite you to apply and become part of our clients dedicated team of professionals committed to excellence in Information Technology.