Desktop Support Technician - INA Solution Inc

Job Title: Desktop Support Technician

Location: Boston, MA (100% onsite from day 1)

Type Of Position: Long-term contract

Looking for someone who has had prior experience with Windows desktop support.

Looking for someone who is a self-starter and can work independently supporting high-value clients.

Job Description:
This role if for someone with prior desktop support experience (Hardware Replacement, Windows Upgrades, PC Refresh, etc.) with experience supporting WIN7 / WIN10.

Qualifications:
Key skills: Windows 7/10, Office 2013/O365, mobile device management.
Hardware would range from desktops/laptops/workstations/ thin clients.
Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.
Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops &laptops.
Prior knowledge and experience supporting a client's datacenter.
Excellent Customer Service skills.
Can manage small project teams.
Any prior support knowledge of the Apple MAC platform is a big plus.
Ability to build rapport with clients.
Strong troubleshooting and critical thinking skills
Must be friendly, eager to learn, self-motivated, and good under pressure.
Positive and professional demeanor; a self-starter capable of working with minimal supervision
Has 3-5 years of experience

Responsibilities:
Provide technical assistance with computer hardware and software.
Resolve issues for clients via phone, in person, or electronically.
Recommend hardware and software improvements.
Track customer issues and resolutions
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, iPhone, and LAN cable drops.
Swap-Out and troubleshoot software issues.
Reimaging computers/hard drives
IMACD functions including installation and decommission.
Backing up and restoring user data