Desktop Support Technician at eXcell

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We have a new and exciting position available for a qualified Desktop Support Technician to join our client’s team for an onsite position in Boston, MA and be responsible for interacting and providing hardware upgrades, new technology, and phone support for our client. Critical skills include a focus on being helpful, relatable, and pleasant while deploying hardware or answering questions on new technology. The ideal candidate must be reliable and be available for hours between 7:00 AM and 5:00 PM.

Duties and Responsibilities:

• Building and deploying Windows (Dell) computers

• Consulting with client to complete computer purchases using discretionary research funding

• Managing hardware retrieval from client staff that are off-boarded

• Deploying and supporting Cisco VOiP Telephones

• Public Printing Support – Managing paper, toner, and device maintenance for public printers across client facility

• Hardware and Application / Tool Testing in partnership with Desktop Engineering

• Remote OS upgrades and remotely assisted hardware configuration for client Staff

• Documenting all activity and interactions in the ticketing system – ServiceNow

• Hybrid Check-Ins and ability to answer connectivity / tool related questions while under pressure

 
Skills and Qualifications:

• Minimum 2 to 5+ years of related work experience in PC break-fix, an AA degree, or technical training / equivalent combination of education and experience

• A+ Certification – or able to obtain within first 6 weeks of employment

• Customizes the customer experience for every individual—all communication, instructions, and product knowledge to the level of the individual

• Takes a consultative approach when solving issues and is relatable and responsible when interacting with any customer onsite or remote

• Has the ability to work as both an individual contributor and as part of a team

• Enthusiastic about technology and is willing to learn new platforms

• Solid experience and understanding of IT services and products

• Imaging / Support experience required

• Experience with Ivanti, Microsoft InTune, or JAMF a plus

• Encryption experience with Dell (DDPE) a plus

• O365 / Exchange and Active Directory

• Experience with Client printing and WebJet Admin a plus

 

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
 
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