Desktop Support Technician - Latitude, Inc.

This is a 6 month contract to hire. The hourly rate is $20-25/hr with the conversion salary being $50-60k/yr. This role is fully on-site for the first couple weeks to complete training, following that training period you will be able to work remote up to twice weekly 

Responsibilities:

• Effectively troubleshoot network connectivity issues
• Diagnose and resolve technical issues with hardware or software systems.
• Provides excellent customer service at all times.
• Communicate to understand and troubleshoot technical issues
• Assess user needs and recommend the best technical solutions 
• Document technical support procedures and maintain customer records
• Utilize ticketing system to keep track of all open/closed tickets
• Analyze hardware and software needs
• Recommend changes and upgrades.

Requirements:

• Associates or Bachelor's degree in Computer Science, Information Technology or related field, work experience may be substituted for education
• 1+ year related work experience with Windows and MacOS
• Ability to obtain a Public Trust clearance