Desktop Support Technician - American Technology Consulting

Title: Desktop Support TechnicianLocation: 6000 N. Terminal Pkwy Atlanta, Georgia 30320Interview:- WebcamThe Desktop Support Technician will be part of a team responsible for supportingworkstations running on Windows 11 and higher platforms in a 24x7 operatingenvironment. This role will be responsible for handling all Tier 1 & some Tier 2issues. The Technician is responsible for “imaging” workstations as outlined bydepartmental standard operating procedures and installing and configuring allassociated hardware. The Technician is responsible for proactively monitoringthese workstations and is responsible for firmware updates, operating systemupdates, anti-virus software updates, security patches, and repair of anyhardware failures. The technician will also provide helpdesk support, includinganswering helpdesk phones and resolving end-user computer issues using remotediagnostic and troubleshooting tools. Duties will require after-hours support.The Technician will report to the Technical Services Manager and must coordinateactivities with other business units within the division to meet thedepartment’s overall objectives.Experience required: * Experience with Windows and Mac operating systems. * Experience with cloud technologies. * Experience doing PC Builds and deployments. * Experience working with a ServiceNow ticketing system. * Previous experience troubleshooting issues with applications. * Ability to troubleshoot and resolve issues within O365 and other apps. * Solid understanding of Azure AD. * Excellent communication skills. * Ability to troubleshoot VPN issues. * Basic Networking experience. * Provides management of domain accounts and group permissions. * Responsible for supporting remote sites around the Airport.