Desktop Support Technician - Scribe Therapeutics

Scribe Therapeutics is a molecular engineering company focused on creating best-in-
class in vivo therapies that permanently treat the underlying cause of disease. Founded
by CRISPR inventors and leading molecular engineers Benjamin Oakes, Brett Staahl,
David Savage, and Jennifer Doudna, Scribe is overcoming the limitations of current
genome editing technologies by developing custom engineered enzymes and delivery
modalities as part of a proprietary, evergreen CRISPR by Design™ platform for CRISPR-
based genetic medicine.

We are seeking a highly creative, passionate, and motivated individual to join us in our
quest to develop the next generation of CRISPR-based therapeutics. The current role is
for a Desktop Support Technician to join our team and advance our platform. The
candidate should have a passion for working collaboratively with biologists and
bioengineers to enable building the necessary tools for meeting the new frontier of
CRISPR-based therapeutics. Additionally, the candidate would bring expertise in
providing routine guidance for users of the IT systems, components and applications
running in Scribe Therapeutics by maintaining an understanding of IT concepts and
staying updated with the latest trends.
 
The candidate will have numerous opportunities for professional growth in a rapidly
growing biotechnology start-up, which includes growing into a leadership role of
increasing responsibilities and the ability to publish highly impactful work in peer
reviewed journals. 

Key Responsibilities:
● Receives and processes user complaints
● Resolves computer problems and errors
● Responsible for managing employee accounts & security access
● Sets up and configures new computer, instruments, and internet equipment
● Updates computer application software and operating systems
● Manages SaaS, o365/Azure, AWS and Google cloud services
● Manages Data Protection activities such as Backup & Recovery and log
monitoring

● Serves as an escalation point for junior IT team members
● Effectively collaborate with members within a fully integrated team to facilitate
execution on projects within established timelines
● Foster a driven, fast-paced, dynamic, and fun environment in which to do
rigorous science
Required Skills and Background:
● At least 3-5 years of prior experience working in the helpdesk support role, with a
proven track record of hands-on experience resolving end user problem tickets
● Proficient in MS Office and IT-related applications including o365 & Google Suite 
● Effective time-management skills
● Excellent communication and coordination skills
● Ability to work both independently and collaboratively in a fast-paced,
interdisciplinary research team
● Remotely or physically assists in computer-related concerns

Preferred Skills and Background:
● Associate degree in computer science or related field
● Prior experience in desktop support technician or similar role preferred
● Proficient in MS Office and IT-related applications including o365 & Google Suite
● Effective time-management skills
● Detail oriented
● Excellent communication and coordination skills
● CompTIA A+ certification or CompTIA Cloud+ certification
● Microsoft Certified Azure Fundamentals professional

Salary will be commensurate with experience. We will provide an intellectually
stimulating, collegial and fast-paced environment. If you are ready to engineer the
future of therapeutics, then we are excited to hear from you! Visit us at
www.scribetx.com.  

We are committed to creating a diverse environment and are proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, disability, age, or veteran status.

At the time of posting, the base pay wage range for this role is $70,000-90,000 per year. The
offered pay range will depend on internal equity and the candidate's relevant skills,
experience, qualifications, training, and market data. Additional incentives are provided
as part of the complete package in addition to comprehensive medical and other
benefits.