Desktop Support Tech - Open Systems Technologies

• Provides support for devices, hardware, and software/ applications; works with department and customers to resolve and troubleshoot moderately complex technical issues
• Participates in problem analysis and root cause analysis
• Assists with relocation of PCs, surplus equipment and disposal activities; may maintain asset inventory
• Verifies authority using various tools, and administering access to securely perform support tasks
• Proactively addresses customer connectivity and availability interruptions
• Provides essential communication support during IT incidents or operational problems
• May participate in special project teams to address end-user computing needs and technical integration

• Strong computer skills, including Microsoft Office along with various other software applications as needed for the role
• Proficient ability to install, configure, troubleshoot and monitor various devices, hardware, and software applications
• Thorough knowledge of field and industry practices
• Position requires continuous visual concentration and manual dexterity to operate PC
• Continuous lifting and carrying, pushing, and pulling of up to forty pounds; occasional lifting and carrying of up to one hundred pounds
• May require extended work hours and/or schedule flexibility as unexpected situations and/or workflow dictate
• HS diploma required; Associate's degree preferred
• Strong attention to detail 
• Strong oral and written communication, ability to interact on required information and concepts with people at all levels of the organization. Ability to translate highly technical information into non-technical terms for end-users