Desktop Support Tech II at Solugenix Corp

Desktop Support Tech II $28 - $30/hr.
St. Helena, CA (Onsite)
3-6 Month contract to possible hire

Job ID 2024-9526

Solugenix is assisting a client in their search for a Desktop Support Tech II. This is a 3-6 month contract to possible hire opportunity based in St. Helena, CA (Onsite).

Qualifications:

• Requires 3+ years of related work experience.
• Monitoring and maintaining systems that run Windows 7/10/11 (MUST HAVE).
• MAC and/or UPS experience is a plus.
• Sound knowledge of imaging tools (SCCM, MDT).
• Sound knowledge of data backup and recovery tools.
• Hardware/Software troubleshooting.
• Printer setups and troubleshooting.
• Installing, upgrading, and migrating to Windows 7/10/11.
• Deploying Windows 7/10/11 in large enterprises.
• Configuring hardware and applications.
• Configuring network connectivity.
• Configuring access to resources.
• Configuring mobile computing is a plus.
• Configuring backup and recovery options.

Certifications:
A+ Certification is a plus, not a MUST.

Responsibilities:

• Provide onsite support to Authorized Users with operational and technical support and meet specified SLAs.
• Resolve incidents and problems associated with end-user computer equipment.
• Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
• Support Authorized Users in connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
• Provide repair and maintenance for mobile devices.
• Install, upgrade, and repair end-user computer equipment (desktops, laptops, monitors, and associated peripherals).
• Provide software break/fix services and replacement of non-warranty assets for end-users.
• Provide network printers and scanner network connectivity, including providing network support for device configuration, IP address, and direct TCP/IP output.
• Provide warranty and break/fix support for networked printers and scanners.
• Configure and support end-users on mobile computing platforms.
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct-attached printers, local printers, scanners, wireless networking, etc.
• Create, change, and remove printer configurations and queues based on requests and by SLAs.
• Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies.
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management databases and systems to track and report on customer calls and requests.
• Communicate technical information to the technical and non-technical teams and customers.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $28/hour to $30/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

About the Client

Our client is a nationwide IT Service provider for many fortune 500 companies.

About Solugenix

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.  The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.