Desktop Support Specialist - YASH Technologies

Job Title: Desktop Support

Location

Woburn, MA

Type

Contract

Primary Skills: ITSD, servers, network, backup devices

Job Description:

Primary Skills

• 3-4 years of experience in ITSD + Desktop support at customer site.

• Provide hands and feet support to servers, network, backup devices etc.

• Maintain an accurate inventory of the data center assets Receive and ship devices Rackin appliances, switches, routers, firewalls, servers, or other equipment.

• Maintain and request supplies when needed Assist Network, Unix, Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices/wires and validating them.

• Knowledge and experience on windows 7/8/10 OS and iMAC / Notebook pro (Apple products).

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.

• Manage hard and soft break fix services for laptops and desktops.

• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).

• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.

• Experience with Service management tool - Remedy

• Should have expertise on EUC tools, remote support tools, MS office and outlook.

• Preferable to have a good understanding of Lync, VPN, and mobile device support.

• Ensure that each Desktop Device is installed with the appropriate Desktop image.

• Manage Desktop Devices (hardware and software) incidents through to resolution.

• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

• Provide VIP support for Desk side issues, if required need to travel on ad-hoc basis.

• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management

• Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance.

• Effective communication with internal and external customers. Coordinate with vendors/ OEM spares and parts necessary for inventory.

• Should have information about spare inventory like Fiber cables, connectors etc. Should be aware of inventory movement process (commissioning and Decommissioning) and if any update is required in asset management system. Should have information on free ports availability.

• Should have information about Inlet & outlet power supply / Dual supply information.

• Should have access to Blade Chassis and on Physical Server integrated console for configuration.

• Timing and process for access to DC. Un-racking, packing, and shipping equipment to another location.

• Power cycling a router, server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them.

• Good to have - knowledge in AD and smart hands and feet support.

• Good to have - Knowledge in Networking and smart hands and feet support.

• Good to have - knowledge and experience of supporting MAC devices and tablets

• HVAC (Heating Ventilation Air Conditioning) Power backup (power generator) Uninterrupted power supply (UPS)