Desktop Support Specialist - SSP
Warsaw, KY
About the Job
Desktop Support Specialist
Duration: Contract to Hire Perm
Location: Onsite Warsaw, KY
Overview:
Job Summary
Desktop Support Specialist role is to provide a single point of contact for end-users to receive support and maintenance within the organization's computing environment. The DSS is responsible for executing first level support diagnostics, troubleshooting basic issues and effectively escalating incidents while following established protocols, policies and processes; assisting in documenting procedures and policies and in developing and implementing effective standards; and providing timely follow through to resolve and close problem calls and to provide training in support of all technology offerings. The DSS also provides hands on support and deployment services for workstations and desktop software.
Responsibilities and Duties/Essential Duties
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Duration: Contract to Hire Perm
Location: Onsite Warsaw, KY
Overview:
- Onsite 5 days a week
- Providing front line support and response to all issues reported by client on site
- Entry- Mid Level Experience
- Prior experience with customer facing roles dealing with IT Help Desk/ IT Support
- Knowledge on general office equipment and repairs
Job Summary
Desktop Support Specialist role is to provide a single point of contact for end-users to receive support and maintenance within the organization's computing environment. The DSS is responsible for executing first level support diagnostics, troubleshooting basic issues and effectively escalating incidents while following established protocols, policies and processes; assisting in documenting procedures and policies and in developing and implementing effective standards; and providing timely follow through to resolve and close problem calls and to provide training in support of all technology offerings. The DSS also provides hands on support and deployment services for workstations and desktop software.
Responsibilities and Duties/Essential Duties
- Maintains professional and positive attitude during all client interactions and team meetings.
- Provides front-line support and response to solve all problems reported by clients.
- Keep peers and all supporting levels within IT informed of problems, trends and delays to daily issues.
- Follows demand management process to receive, prioritize, document and actively resolve client's requests.
- Problem resolution may involve use of diagnostic and Help desk tracking tools, as well as require in-person, hands-on support at the desktop.
- Interviews clients to collect information about issues and leads clients through diagnostic procedures to determine source of error and possible resolution.
- Maintains historical records of issues, problem documentation and willingness to escalate to additional support tiers if required.
- Coordinates interactions across all IT support channels in real time.
- Serves as liaison between IT and clients.
- Makes recommendations to CS manager for changes in procedures and systems providing support to clients.
- Provides training for technology applications and products.
- Composes routine correspondence for electronic distribution.
- Conducts research, compiles and displays all Client Service statistical reports.
- Manages all conference rooms and their state of readiness including: supplies, working condition of audio and video equipment and the general operating appearance.
- Orders and maintains all supplies and arranges for equipment maintenance.
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Source : SSP