Desktop Support Specialist - Standard Aero
Springfield, IL
About the Job
Build an Aviation Career You’re Proud Of
Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.
Take charge of our day-to-day operations, so we remain the trusted source for aviation repair and maintenance. Work with your team to implement the right processes and practices across our organization to help ensure flight and product efficiency.
As a Desktop Support Specialist, you’ll Install, configure, test, troubleshoot, repair and maintain personal computers, printers, barcode readers, local area networks (LANs) and related software and hardware to keep new and existing systems operational. You will also provide technical assistance to system users.
What you’ll do:
- Receives and installs PC hardware and peripheral components such as monitors, keyboards, printers, and disk drives, etc.
- Loads specified PC software packages, such as operating systems, word processing and spreadsheet applications, etc. in accordance with company policies and procedures.
- Performs advanced troubleshooting in person and via telephone concerning PC operation; diagnoses system hardware, software and computer problems based on knowledge of system operations; installs, troubleshoots and coordinates repairs of barcode readers.
- Coordinates the repairs to any personal computer and/or peripherals with major manufacturers/suppliers ensuring warranty provisions apply.
- Dismantles hardware hook-ups, moves hardware to new locations and reconnects hardware to newly installed cabling.
- Maintains and administers the telecommunications systems, Call Management (CMS) and Voice Messaging systems (VMS); oversees installation of systems, including equipment and cabling.
- Liaises with telecommunication service providers to report trouble and enable speedy resolution to functional problems and system outages.
- Responsible for telecommunications equipment and network services needed to satisfy business requirements for video conferencing.
- Diagnoses and locates equipment faults and adjusts, replaces or repairs telecommunications equipment.
- Provides on-going evaluation of system performance on local area network and telecommunication systems and offers recommendations for changes and/or enhancements.
- Responsible for the daily operation and function of local/wide area network operations such as setting up new users, installation of hardware, diagnosing and resolving hardware and software problems, ensuring proper file server operation and file backup.
- Maintains a personal computer inventory database and telephone equipment database to ensure all personal computer and telephone resources are accounted for; maintains a software library of all SBU-owned personal computer-based software, ensuring compliance with all software licenses and copyright laws.
- Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions.
- Carries out special projects as assigned.
What skills you'll use:
- Must be authorized to work in the United States.
- High School diploma or GED equivalent.
- Working experience using JIRA service desk or equivalent for managing incidents and service requests.
- Prior experience in a 1st/2nd line service desk environment is preferred; training will be provided as needed.
- Excellent knowledge of using and troubleshooting Microsoft Office products.
- Strong working knowledge of Windows-based systems (Windows 10, Windows 11, Server 2016-2022).
- Good working knowledge of Windows technologies, such as Active Directory and Microsoft 365.
- Foundational knowledge of networking, including TCP/IP, DNS, DHCP.
- PC hardware setup and configuration.
- Mobile phone and/or Cisco IP Phone support, is beneficial.
- College diploma in computer science; or equivalent.
- Strong analytical, attention to detail, and problem-solving skills.
- Good planning, organizational, analytical, decision making, oral and written communication skills.
- Ability to work independently, as well as in a team environment.
Benefits that make life better:
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
Inclusivity Is Our Standard
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
Source : Standard Aero