Desktop Support Specialist at Soal Technologies Inc
Peoria, IL
About the Job
The End-User Support Specialist will be responsible for the following:
• End-User Support:
o Provide Level 1 and Level 2 support for desktop systems, software applications, and
peripherals.
o Diagnose and resolve hardware, software, and network issues for end-users. o Respond to tickets and service requests within established SLAs.
• Desktop Management:
o Install, configure, and maintain desktop hardware and software, including operating
systems and applications.
o Deploy and manage devices using enterprise tools such as SCCM, Intune, or similar platforms.
o Image, configure, and deploy computers and other devices for new users or upgrades.
o Perform regular updates, patches, and upgrades on desktop systems.
o Ensure antivirus, endpoint protection, and system security are up to date and functioning effectively.
o Monitor desktop system performance and identify potential issues proactively.
• Documentation and Training:
o Maintain detailed documentation of configurations, changes, and support requests.
o Create user manuals and guides for common tasks and procedures.
o Provide training to end-users on system use and best practices.
o Assist with onboarding new employees by setting up and training them on their desktop systems.
• Collaboration and Teamwork:
o Work closely with the IT team to ensure alignment of desktop systems with broader IT
infrastructure.
o Assist in the implementation of IT projects related to desktop infrastructure.
o Contribute to team efforts and departmental objectives through various tasks as required.
• Other Responsibilities:
o Maintains equipment inventory and assists with periodic physical inventory of hardware.
5. Environment and Scale
• Number of Devices: 1,000+
• Number of End Users: 800 +/- 6. Required Skills and Qualifications
• Certifications:
o Must have certifications such as CompTIA A+, Microsoft Modern Desktop
Administrator.
• Technical Skills:
o Proficiency with Windows and Apple iOS operating systems.
o Knowledge of desktop imaging and deployment tools like SCCM, Intune, or similar. o Experience with Active Directory and Group Policy.
o Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
• Soft Skills:
• End-User Support:
o Provide Level 1 and Level 2 support for desktop systems, software applications, and
peripherals.
o Diagnose and resolve hardware, software, and network issues for end-users. o Respond to tickets and service requests within established SLAs.
• Desktop Management:
o Install, configure, and maintain desktop hardware and software, including operating
systems and applications.
o Deploy and manage devices using enterprise tools such as SCCM, Intune, or similar platforms.
o Image, configure, and deploy computers and other devices for new users or upgrades.
o Perform regular updates, patches, and upgrades on desktop systems.
o Ensure antivirus, endpoint protection, and system security are up to date and functioning effectively.
o Monitor desktop system performance and identify potential issues proactively.
• Documentation and Training:
o Maintain detailed documentation of configurations, changes, and support requests.
o Create user manuals and guides for common tasks and procedures.
o Provide training to end-users on system use and best practices.
o Assist with onboarding new employees by setting up and training them on their desktop systems.
• Collaboration and Teamwork:
o Work closely with the IT team to ensure alignment of desktop systems with broader IT
infrastructure.
o Assist in the implementation of IT projects related to desktop infrastructure.
o Contribute to team efforts and departmental objectives through various tasks as required.
• Other Responsibilities:
o Maintains equipment inventory and assists with periodic physical inventory of hardware.
5. Environment and Scale
• Number of Devices: 1,000+
• Number of End Users: 800 +/- 6. Required Skills and Qualifications
• Certifications:
o Must have certifications such as CompTIA A+, Microsoft Modern Desktop
Administrator.
• Technical Skills:
o Proficiency with Windows and Apple iOS operating systems.
o Knowledge of desktop imaging and deployment tools like SCCM, Intune, or similar. o Experience with Active Directory and Group Policy.
o Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
• Soft Skills:
Salary
w2 or 1099