Desktop Support Specialist - Cornerstone Research

Overview

DESKTOP SUPPORT SPECIALIST (ON-SITE, LOS ANGELES)

If you are a Desktop Support professional looking for an opportunity to showcase your technology and superior end-user customer service skills, then we would like to meet with you!

The Desktop Support Specialist will have primary responsibility for providing support to end-users on a variety of IT issues, in an effective and timely manner.  The Desktop Support Specialist will be the first point of contact for IT support in his/her office.  The ability to communicate and interact with both technical and no-technical users is key to success in this role. 

At Cornerstone Research, you will be part of a thriving, 900-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research three times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities.

You’ll Love It Here If You

• Embrace learning and continuous improvement
• Set and strive for a high bar of excellence
• Believe that teamwork leads to success: ask us what it means to be #onefirmfirm!
• Take pride in always doing your best work, even if it’s harder or takes longer
• Are passionate about what you do

How You’ll Help Our Team Succeed

• Track problems from the beginning through resolution for all tickets received during mailbox shift and/or assigned directly to you.
• Provide excellent local support to end-users and firm-wide during a daily mailbox shift.
• Provide competent service-oriented support and resolve problems to end-user satisfaction.
• Perform installations, adds, moves, and changes for PC’s, monitors, printers, and related peripherals.
• Coordinate with teammates and administrative teams to resolve issues and provide technical support for meetings.
• Perform RSA setups and troubleshooting, hardware repair, password rests/account lockouts, and archive restores.
• Configure and deploy IT equipment and devices and manage inventory tracking.

What You’ll Need to Be Successful

• 3+ years of experience that demonstrates increasing capability and responsibility; professional services experience preferred.
• The desire to take initiative and actively contribute to the team and the firm.
• The ability to communicate effectively and professionally. 
• Strong business acumen and the ability to learn the firm’s financial and operational functions.
• The mindset to provide superior service. 
• Expertise in supporting Windows 10, Windows 11, Office 2016 and O365.
• Excellent Hardware troubleshooting and diagnosis skills.
• Expertise in supporting Windows 10 in large scale enterprise Windows Active Directory Environment.
• Excellent knowledge of conference room equipment and support.
• Ability to work thoroughly follow SOP, checklists, and other instructions.
• Comp TII A+ certification preferred.
• Bachelor’s Degree in Computer Science or related field, or equivalent combination of education and experience.

Who We Are 

Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings.

We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research. Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results.

The firm’s uniquely collegial and supportive atmosphere makes Cornerstone Research a great place to work. We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events. To many, our culture and our people are the most exciting and enriching aspects of a career at Cornerstone Research.

 Cornerstone Research is offering a competitive market base salary for this position between $62,100.00 and   $77,000.00. A job offer will depend on how closely a candidate’s skills, experience and education match the   requirements for the role. In addition to base salary, we offer a total compensation package that includes annual   performance bonus and generous benefits.

Equal Employment Opportunity

Cornerstone Research is an equal employee opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by law.