Desktop Support Specialist at Alexander Technology Group

Alexander Technology Group is working with a client who is looking to hire an IT Desktop Support Technician to join their team in Exeter, NH. This position requires being on-site 5 days per week.

IT Support Specialist

Position Overview:

Provide first-line support for in-house and remote staff by troubleshooting hardware and software issues, maintaining computer systems, and assisting with IT projects.

Key Responsibilities:

• Diagnose and resolve computer, server, and network issues.
• Manage Active Directory, Group Policy, and related tasks.
• Log and document resolutions in the ticketing system.
• Review, evaluate, and route incoming service desk requests.
• Manage and track service requests, ensuring timely resolution.
• Perform software upgrades and install new hardware with authorization.
• Support upgrades and maintenance for various devices, including desktops, laptops, tablets, and mobile phones.
• Coordinate equipment loans and shipments to remote sites.
• Develop and maintain operating procedures for MIS operations.

Qualifications:

• 3–5 years of IT experience in AD, networking, and desktop support.
• Proficient in desktop/server operating systems and Microsoft Office 365.
• Advanced knowledge of WAN/LAN and laptop/desktop hardware.
• Familiarity with Windows 10 and later environments.