Desktop Support Specialist at HCLTech

Desktop Support Specialist

Job description

Must possess a professional demeanor and strong customer service/consulting/training skills

Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area

Basic understanding of networks, Intel servers and telecoms

Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets

Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)

Strong Microsoft operating system troubleshooting skills

Strong macOS operating system (Big Sur & above) troubleshooting skills

Strong problem solving and critical thinking skills

Strong written and verbal communication skills

Must be self-motivated and the ability to work independently with minimal supervision

Must have excellent time management skills

Must be detail and process oriented

Ability to walk long distances across large facilities

Must be able to pass a background security check

Valid driver’s license and reliable transportation

What will make a candidate stand out

Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)

Experience working with executives

Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP

Experience performing remote control of PCs and video conferencing knowledge

SCCM experience

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.