Desktop Support Specialist at ACL Digital

Role:Desktop Support Specialist

Location: Cambridge, MA

Type: Contract to Hire

• Demonstrates initiative and possesses strong time management skills
• Efficiently manages ticket queues while providing support to onsite staff
• Proficient in administrating and maintaining Windows Server 2016 and above
• Possesses a high level of knowledge in supporting and managing desktop operating systems and applications
• Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues
• Capable of troubleshooting and triaging monitoring system alerts for system and networking environments
• Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design
• Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues
• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec)
• Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell
• Familiar with patch and vulnerability management

Best Regards,

Rupesh Kumar

Lead –Team Talent Acquisition

ALTEN Calsoft Labs

2890 Zanker Road, Suite 200, San Jose, CA 95134

D : +1 408-755-3056

E: rupesh.k@acldigital.com

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