Desktop Support Specialist - The Hollister Group, Inc.

Desktop Support Specialist

Our client is a leading company in the streaming media space currently seeking a Desktop Support Specialist to work onsite in Boston, MA for a 6-month contract. Applicants should have relevant skills, experiences, and training to work independently and help resolve client issues. Duties include hardware and software installation and deployment of PCs and peripherals, with a focus on Apple devices, OS, and applications.

Compensation: $35-40 per hour (DOE)

Responsibilities:

• Maintain all necessary hardware and software inventories for all corporate devices
• Configure iTunes for successful profile and library synchronization, including playlists and content
• Answer helpdesk phone calls to assist clients
• Support and maintain user account information including rights, security, and systems groups
• Setup, configure, and provide maintenance to corporate devices
• Document, maintain, upgrade, and replace hardware and software systems for desktop and peripheral equipment
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals, including mobile devices

Qualifications:

• Bachelor's degree in Computer Science or related course of study
• At least 5 years of experience with Apple hardware and software in an IT Technical support role
• JAMF administration and use for centralized management of Macs
• Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
• Active Directory User/Computer Account Administration
• Mobile Device support knowledge (Blackberry, iPhone, iPad, Android, etc.)
• ACMT and/or ACiT Certifications or equivalent experience
• Apple device and Windows OS hardware and OS knowledge

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupations or position.