Desktop Support Services - Locations -Marysville, OH-Irving, TX - Tekfortune Inc.

Marysville, OH

About the Job

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Role Desktop Support Services
Locations - Marysville, OH- Irving TX

Job Description (search for desktop support strong consultant with 2+ years working experience )
Job Responsibilities:

Identify and implement continuous improvement opportunities to drive efficiencies in the service delivery processes
Provide Touch Labor support within the Data Centers
Drive ongoing continuous improvement in first call resolution, incident and problem management activities related to Infrastructure
Ensure monitoring, alerting, measuring, reporting and continuous improvement of operations and service performance against service level objectives, customer satisfaction and financial goals
Work with vendors and other Infrastructure areas to coordinate Service Introduction and Service Change activities for Infrastructure
Identify chronic production incidents and escalate to Problem Management and participate in problem management / RCA
Work with vendors and IT product managers to prioritize tickets in aggregate
Execute daily operations activities within their perspective towers as required
Work with IT teams on projects related to Data Center infrastructure
Manage and maintain Data Center asset inventory (Knowledge of Nlyte would be beneficial)

Required Job Qualifications:

Bachelor degree OR Technical Certification and/or College Courses with 1 year Information Technology experience OR 4 years Information Technology experience.
Must have excellent communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notes
Communicate with clients over-the-phone or face-to-face to assist them in setting up systems or resolving issues
Troubleshoot network and system problems to provide solutions to hardware/software defect
Follow instructions contained in equipment manual when setting up a system or conducting repairs
Highly motivated to work in a team-oriented environment with minimal direct supervision.
Knowledge of all Infrastructure technologies, including monitoring and event management technologies
Supplier management
Continuous improvement
Incident management
Knowledge of required technologies (incl 3rd party solutions)
Problem Management / RCA
Customer service oriented
Adaptability and ability to introduce / manage change
Drive conflict management in high pressure situations
Performance / metrics-driven decision making

For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.

Source : Tekfortune Inc.