Desktop Support at TEKsystems

Description

Job Description: They would like this person to start ASAP

• Advanced knowledge of managing workstation, laptops and handheld tablet devices. Resource should be able to leverage toolsets for workstation image, application packaging, and patch management for workstations.

• This position will be 100% onsite however, the work will be 50/50 hands-on breakfix and imaging vs remote desktop support.

• Focused primarily on incident and project based. We have a request team specifically focused on hardware, but if any request came in it's mostly software related and not hardware.

• Position requires an in depth knowledge of Windows 10 and computer systems on a TCP/IP based network.

• Experience as a PC Technician/Desktop Support Specialist preferred with an in depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues.

• Experience with the following technologies a plus: Installing Windows system Images, AD, HP and Dell hardware platforms, Service desk software, and remote control utilities.

• Ticketing Tool Required (preference ServiceNow)

• Soft Skills: Will be working with all levels of the organization (C-Suite Level: Vice presidents, President, CIO, and all the way down to our lowest level associates)

• Some knowledge of PowerShell and Active Directory is highly preferred (something the manager and supervisor are trying to push the staff to be more proficient with this year to align with automation initiative)

o Active Directory: Able to make changes to profiles, security settings, etc.

o PowerShell: just light scripting experience

• Must be able to work independently to complete end-user requests, troubleshoot problems and escalate unresolved technical problems to proper level.

• Candidate should have a background that includes meeting or exceeding SLA's and working in a team environment to complete tasks. Knowledge of Service desk, Call escalation, metrics reporting, and working with technical staff preferred. Candidate must maintain a high standard of customer service and satisfaction.

• High-school diploma and 3 years IT experience preferred.

• Technical certifications preferred – CompTIA A+, Network +, Microsoft MCP, MCSA, MCSE

• Strong written and communication skills as well as the ability to maintain a regular and predictable attendance are necessary.

• This position may require bending, lifting, and/or pulling. Technicians will require the ability to lift up to 40lbs (Printers, Monitors and General hardware) and perform other duties related to technical support as assigned

Skills

Desktop, Office 365, windows 10, imaging, ticketing system, Active directory, Deployment, powershell scripting, servicenow

Top Skills Details

Desktop,Office 365,windows 10,imaging,ticketing system,Active directory,Deployment

Additional Skills & Qualifications

Nice to have: Active Directory experience and PowerShell Scripting

hours: 8:30am -5pm

Monday is adjusted: 7am -4pm

Pay and Benefits

The pay range for this position is $20.00 - $26.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

� Medical, dental & vision

� Critical Illness, Accident, and Hospital

� 401(k) Retirement Plan � Pre-tax and Roth post-tax contributions available

� Life Insurance (Voluntary Life & AD&D for the employee and dependents)

� Short and long-term disability

� Health Spending Account (HSA)

� Transportation benefits

� Employee Assistance Program

� Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plantation,FL.

Application Deadline

This position will be accepting applications until Jan 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.