Desktop Support - Randstad USA

job summary:

Skills:

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

• Knowledge on Office application like WordExcel PowerPoint outlook Teams

• Working knowledge of office automation products and computer peripherals like printers and scanners

• Hands on experience with Windows and Knowledge in Mac OS environments is added advantage

• Basic knowledge on Office365 services Active Directory and user login methods

• Knowledge on SCCM application push and deployment for workstations

• Good to have ticketing tool knowledge SNOW JIRA etc

 
location: New York, New York
job type: Contract
salary: $18.00 - 19.25 per hour
work hours: 8am to 4pm
education: No Degree Required
 
responsibilities:

• Installation and configure Windows 1011 on Desktop Laptop

• Configuration of operating system Language packs If any

• Configuration of outlook profile MS Teams and OneDrive

• Install and configure Office application with other Line of Business Applications

• Ensure the user profile data is backed up

• Configure of IE settings network and printer drives Also check group policies are applied

• Configuration of printer

• Drive mapping to NeworkShared

• Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc

• Mobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etc

• Walking customers through installing applications and computer peripherals

• Guide users with simple stepbystep instructions

• Conduct remote troubleshooting

• OS and Application support ticket handling on INC SR

• Test alternative pathways until you resolve an issue

• Customize desktop applications to meet user needs

• Record technical issues and solutions in logs

• Help create technical documentation and manuals

• Provide technical assistance and support issues related desktop support Teams Conferencing support

• VIP user coordination and support

• Professionalism when resolving service delivery and client issues in a timely manner

• Identifying and escalating business and technical challenges as appropriate and in a timely manner

• Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time

• Install and configure the Antivirus

• Other Roles and responsibilities during Migration
• Coordinate with Migration Onsite team and scheduling team

• Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team

• Ensure all scheduled migrations are completed without any business impact

 
qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: No Degree Required

 
skills:

Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.