Desktop Support - American Technology Consulting

DETAILS:This Desktop Support position provides expert-level technical assistance insupporting and preparing desktop-supported applications and hardware. Thisposition requires extensive knowledge and experience with desktop technology,including, but not limited to, Windows desktop operation systems, desktopapplications, Multi-Function Devices (print/fax/copier/scanner), and wirelessdevices such as Android phones, iPhones, and/or iPads.This position receives escalated-level support issues from an internal ServiceDesk. The candidate shall have expert-level experience in a Desktop Supportposition and be familiar with a variety of concepts, practices, and proceduresrelated to Desktop Support.The Desktop Support person relies on extensive experience and judgment to planand accomplish goals. The candidate will independently perform desktop-relatedtasks and act as a desktop expert to resolve end-user issues daily. Thecandidate may also lead and direct the work of others. A wide degree ofcreativity, self-direction, and prioritization is expected.This position requires on-call/stand-by hours, which could require the candidateto work more than 40 hours per week. This position is headquartered at the DCFMilwaukee office located at 26th St & Wisconsin Ave.REQUIRED SKILLS: * Independently perform a variety of desktop support-related tasks. * Proficiency with desktop concepts, practices, and procedures. * Advanced knowledge of desktop technology.NICE TO HAVE SKILLS: * Familiarity with remote desktop management tools. * Experience in technical writing and documentation. * Analytical and problem-solving skills. * Advanced customer service abilities. * Proficiency with Active Directory, MS Office, and Microsoft MECM/SCCM. * Understanding application installation and troubleshooting, including Mac OS X and Windows 10/11. * Knowledge of VMware Horizon Client and mobile device management tools.INTERVIEW PROCESS: * Initial interviews will be conducted via phone or web; an in-person interview may be required. * A real-time screenshot photo of the candidate must be uploaded before the interview. * Candidates must provide three professional references, one at a supervisory level.ADDITIONAL DETAILS: * Selected candidates must use personal equipment meeting the following specifications: 1. 2. 3. * Candidates must install the latest VMware Horizon Client. * A 7-year background check is required. Fingerprinting may be necessary for access to Federal Tax Information (FTI). * On-call or standby hours may be required, and candidates must be available for in-person reporting as needed. * No work outside the United States is allowed. * Relocation expenses will not be covered. Candidates must be based in WI or willing to relocate within 30 days. * Selected candidates must follow all onboarding requirements, including security training, certifications, and sub-contracting disclosures. * Mobile device may be subject to sole use requirement for DCF work only and will require management via a DCF mobile device management system. ADDITIONAL SKILLS MENTIONED: * Remote Desktop Management Tools * Experience in technical writing and documentation * Analytical/problem solving skills * Customer Service * Excellent oral and written communication skills and advanced customer support skills * Technical Assistance and user support * MS Office products * Active Directory Tools * General understanding of Microsoft MECM/SCCM (for patch management, software deployment, and inventory management) * Installation and maintenance of PC’s * Knowledge of Omnissa Horizon, VMWare workstation, Microsoft VPC or similar product * Mobile device management (iPad, iPhone, Android) * Troubleshooting all hardware * Application Installation, Support, and Troubleshooting * Mac OS X * MS Windows 10 and Windows 11