Desktop Support - Veterans Sourcing Group
Memphis, TN 38119
About the Job
Field Support Technician
Memphis, TN - 100% On-site
Duration: 4 months w/ conversion highly possible
• Does this position have the potential to convert to direct? Yes
Travel Requirements: N/A
• Hours: Mon – Fri 8am – 5pm
Prescreening Questions:
o Describe your experience supporting users in Sales, Finance and/or Law Firm? (This is Preferred, but not a deal breaker)
o How many years of Field/Desktop/Onsite Support experience? (10+ Preferred)
o Briefly explain why you believe you are the best candidate for this position?
Role Overview:
Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.
Day to Day Responsibilities:
o Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
o Provides level I & II end-user support for software and hardware issues.
o Oversees the daily operations of the local area network.
o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
o Troubleshoots Desktop Virus and malware issues.
o Maintains a daily backup of all network files.
o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
o Performs software and hardware inventory.
• Years' Experience Required: 10+ preferred
• Education Requirements: HSD
• Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
• Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus
Top 5 Must have Skills:
o Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
o Strong focus on customer service and communication skills (exceptional). - Resource will work with internal teams including Marketing (needs someone with sense of urgency and ability to communicateeffectively to broad audiences)
o Ability to triage incoming ticket requests and prioritize - fast paced. Strong engagement with end users required.
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Routine reporting and data integrity.
***Tenure Notes:
-- -Manager is looking to convert this position and is only interested in seeing candidates with at least 2 years of company tenure in work histories or tenure explanations. The manager will not review candidates who have multiple assignments of <1 year.
Nice to Have Skills:
- Adobe Creative Cloud troubleshooting experience (InDesign and Photoshop)
- Financial or Medical industry preferred
Interview Process: Zoom Interviews
• Covid Protocol: N/A
• Work Equipment: Laptop
Memphis, TN - 100% On-site
Duration: 4 months w/ conversion highly possible
• Does this position have the potential to convert to direct? Yes
Travel Requirements: N/A
• Hours: Mon – Fri 8am – 5pm
Prescreening Questions:
o Describe your experience supporting users in Sales, Finance and/or Law Firm? (This is Preferred, but not a deal breaker)
o How many years of Field/Desktop/Onsite Support experience? (10+ Preferred)
o Briefly explain why you believe you are the best candidate for this position?
Role Overview:
Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.
Day to Day Responsibilities:
o Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
o Provides level I & II end-user support for software and hardware issues.
o Oversees the daily operations of the local area network.
o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
o Troubleshoots Desktop Virus and malware issues.
o Maintains a daily backup of all network files.
o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
o Performs software and hardware inventory.
• Years' Experience Required: 10+ preferred
• Education Requirements: HSD
• Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
• Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus
Top 5 Must have Skills:
o Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
o Strong focus on customer service and communication skills (exceptional). - Resource will work with internal teams including Marketing (needs someone with sense of urgency and ability to communicateeffectively to broad audiences)
o Ability to triage incoming ticket requests and prioritize - fast paced. Strong engagement with end users required.
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Routine reporting and data integrity.
***Tenure Notes:
-- -Manager is looking to convert this position and is only interested in seeing candidates with at least 2 years of company tenure in work histories or tenure explanations. The manager will not review candidates who have multiple assignments of <1 year.
Nice to Have Skills:
- Adobe Creative Cloud troubleshooting experience (InDesign and Photoshop)
- Financial or Medical industry preferred
Interview Process: Zoom Interviews
• Covid Protocol: N/A
• Work Equipment: Laptop
Source : Veterans Sourcing Group