Desktop Support - Novalink Solutions LLC

Detailed Job Description: This Desktop Support position provides expert level technical assistance in

support and preparation of desktop supported applications and hardware. This position requires extensive

knowledge and experience with desktop technology including but not limited to, Windows desktop

operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless

devices such as Android phones, iPhones, and/or iPads.

This position receives escalated level support issues from an internal Service Desk. The candidate shall

have expert level experience in a Desktop Support position and be familiar with a variety of concepts,

practices, and procedures relating to Desktop Support.

The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals.

This candidate is expected to independently perform a variety of desktop related tasks and serve as a

desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide

degree of creativity, self-direction, prioritization is expected

On call/stand by hours will be required with this position. This could require the candidate to work more

than 40 hours per week.

List any special qualifications & years of experience: (List any specific skills, software, or

requirements the position will require. Optional format below)

Remote Desktop Management Tools

Experience in technical writing and documentation

Analytical/problem solving skills

Customer Service

Excellent oral and written communication skills and advanced customer support skills

Technical Assistance and user support

MS Office products

Active Directory Tools

General understanding of Microsoft MECM/SCCM (for patch management, software

deployment, and inventory management)

Installation and maintenance of PC’s

Knowledge of VMware Horizon, VMWare workstation, Microsoft VPC or similar product

Mobile device management (iPad, iPhone, Android)

Troubleshooting all hardware

Application Support

Mac OS X

MS Windows 10

Top Skills:

• Independently perform a variety of desktop support related tasks

• Experience in desktop concepts, practices and procedures related to desktop support

• Extensive knowledge with desktop technology

IMPORTANT NOTES:

• Candidate MUST be physically located in the United States.  International candidates/phone numbers will not be accepted.

• Candidate must follow ALL DCF work rules

• Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm  (or CST hours as defined by the hiring manager)

• Candidate will be required to provide their own equipment for this position (See job description for required specifications.)

Duration: 6/30/2025, with the potential to extend for an additional term(s)

Remote or onsite: Onsite with future ability to be Hybrid, maximum 2 days remote work.

Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense.

Project Details (project overview, who the contractor will work with, soft skills needed, etc.): This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware.  This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads.

This position receives escalated level support issues from an internal Service Desk.  The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected.