Desktop Support Lead - Oneida Technical Solutions

Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, casino gaming and more.

Our innovative cyber capabilities and programs have made us trusted partners for IT modernization projects, implementing upgrades and accelerating the delivery of new solutions for the DoD and commercial industries with consumer-driven technology.

In support of the U.S. Army Network Enterprise Technology Command (NETCOM) and the Regional NetworkEnterprise Center for the National Capital Region (RNEC-NCR), we are currently seeking a Desktop Support Team Lead with a minimum of 6- years of experience working in Desktop Support and a minimum of 2-years of leadership experience. Successful candidates must have SECRET security clearance

Responsibilities include:

• Mentoring a team of Desktop Support Engineers and assigning tasks.
• Ensuring metrics are being met.
• Preparing reports for leadership.

Additionally, you will be responsible for Sr. Desktop Support duties to include:

Provide technical support services under the AITP service list for the RNEC-NCR, including client hardware and software support.
Perform critical hardware and software updates to meet Army and DOD security requirements.
Troubleshoot end users' enterprise email system configurations.
Respond to all customer trouble requests and problem calls received by phone, email, or generated by the AESMP ticketing system within the AITP
timelines.
Resolve customer issues using automated remote-control software or other remote tools where possible.
Provide support to individuals at user's workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and
software issues.
Install, configure, upgrade, remove, and troubleshoot printers, and computer hardware, provide user support on Windows current operating system, and provide
user support on current Office suite applications, and any other authorized desktop applications and peripheral equipment.
Perform general preventative maintenance tasks on computers, laptops, tablets, printers, MFDs, and any other authorized peripheral equipment unless
prohibited by existing customer warranties.
Be responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs), tablets, or laptops that
have authorized access to the network.
Comply with configuration management guidance on user systems as the environment changes.

Qualified candidates must possess an IAT-Level II Certification and a minimum of a (fully adjudicated) Secret Clearance.

Core hours for this contract are between 6am-6pm Monday-Friday. Must be available for an 8-hour shift during this time and have the flexibility to support special project needs that would fall within the core hours.

Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

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