Desktop Support - TEKsystems

Description

- Experience with help desk or desktop support

- Knowledge of ticketing systems or IT tools

- Familiarity with remote support for sales and service teams

- Ability to quickly resolve issues related to password problems, software installations, and setting up new devices

- Knowledge of server-based imaging applications to properly configure and update laptops

- Willingness to learn and adapt to different systems, including Android and iOS

- Provide desktop support and troubleshooting for approximately 450 end users, with the potential to grow to 600 users

- Collaborate with various IT teams to resolve complex issues

- Assist with PC deployments at the remote facility

- Maintain the server room and ensure systems are running smoothly

Skills

Windows 10, Troubleshooting, Imaging, Customer service, Active directory, Technical support, Help desk support

Additional Skills & Qualifications

- 3 years of relevant experience, potentially with help desk background

- Strong communication skills to effectively interact with end users and IT teams

- Ability to work independently and take ownership of tasks

Pay and Benefits

The pay range for this position is $20.00 - $23.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Knoxville,TN.

Application Deadline

This position will be accepting applications until Jan 11, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.