Desktop Support IV - Randstad USA
Madison, WI 53703
About the Job
This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads.
This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
location: Madison, Wisconsin
job type: Contract
salary: $25.50 - 30.50 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected.
List any special qualifications & years of experience: (List any specific skills, software, or requirements the position will require. Optional format below)
- Remote Desktop Management Tools
- Experience in technical writing and documentation
- Analytical/problem solving skills
- Customer Service
- Excellent oral and written communication skills and advanced customer support skills
- Technical Assistance and user support
- MS Office products
- Active Directory Tools
- General understanding of Microsoft MECM/SCCM (for patch management, software deployment, and inventory management)
- Installation and maintenance of PC's
- Knowledge of VMware Horizon, VMWare workstation, Microsoft VPC or similar product
- Mobile device management (iPad, iPhone, Android)
- Troubleshooting all hardware
- Application Support
- Mac OS X
- MS Windows 10
Top 3-4 desired skills required for the position:
- Independently perform a variety of desktop support related tasks
- Experience in desktop concepts, practices and procedures related to desktop support
- Extensive knowledge with desktop technology
qualifications:
- Experience level: Experienced
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.