Desktop Support IV - IT Engagements

Greetings from IT Engagements !

IT Engagements is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with our premium clients.

Role: Desktop Support IV

Location: Madison, WI

Duration: 6+ Months

Must be Current Wisconsin Residents

Pay Rate $27/hr on Corp

4+ years in Desktop Support Roles

• Remote Desktop Management Tools
• MECM/SCCM
• Active Directory
• Virtualization (Ideally VMWare)

Nice to Have:

• Technical writing
• Mac OS X
• MS Office
• Mobile Device Management
• Multi-Function Devices

Job Description:

This Desktop Support position provides expert technical assistance in desktop application and hardware preparation. Key responsibilities include:

• Troubleshooting Windows OS, desktop applications, and mobile devices (Android/iOS).
• Handling escalated support issues from the internal Service Desk.
• Tasks involving installation, maintenance, and application support.
• May lead/direct the work of others.
• Creativity, self-direction, and prioritization are critical.

Required Skills:

• Independently performing desktop support tasks.
• Advanced troubleshooting and analytical/problem-solving skills.

Knowledge in:

• Remote Desktop Management Tools.
• Microsoft MECM/SCCM.
• Active Directory.
• VMware and virtualization tools.

Nice To Have Skills:

• Technical writing and documentation.
• Familiarity with Mac OS X and MS Office products.

Experience in:

• Mobile device management (iPad/iPhone/Android).
• Networked multi-function devices (print/fax/copier/scanner).

Thanks and Regards,

Tej Kiran Roy

Team Lead

IT Engagements, Inc.