Desktop Support II - Honeywell

The future is what you make it!



When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings sustainable and safe and even making it possible to breathe on Mars.



Working at Honeywell is not just about developing cool things. That is why all our employees enjoy access to dynamic career opportunities across different fields and industries.



Are you ready to help us make the future?



Join a team that is supporting some of the most innovative business opportunities in Honeywell. As part of the ACST (Advanced Connected Sustainability Technologies) Information Technology team, you will have the opportunity to solve complex computing challenges, work directly with end users, and explore cutting-edge solutions that support engineering, scientific and business needs. We are hiring proven information technology experts who thrive in fast-paced environments and have a passion for performing at their maximum potential.



Honeywell’s ACST team is seeking a Desktop Support for our Golden Valley, MN location.



RESPONSIBILITIES INCLUDE:





+ Deliver responsive and effective service to our customers



+ Be an advocate for our users with different teams across Honeywell



+ Perform troubleshooting and escalate issues to correct team



+ Ensure closure of issues to ensure the highest levels of customer satisfaction



+ Provide contemporary services and make it easy for users to engage with IT



+ Create and maintain development of self-help documents and end user training



+ Assist with IT asset set-up and decommissioning: Installs, moves, adds, changes



+ Maintain equipment stock



+ Support a growing user base across multiple sites around the country



+ Travel as needed








YOU MUST HAVE:





+ U.S. Citizenship and able to obtain and maintain government security clearance



+ High school diploma/GED



+ Minimum 12+ months experience providing desktop support





WE VALUE:





+ Associate/Bachelor’s degree in an IT-related field including Computer Science or Computer Information Systems



+ CompTIA A+ certification highly preferred



+ Experience using SharePoint and configuring Microsoft Office Suites



+ Client service experience



+ Understand networking concepts; servers; LANs/WAN



+ Excellent customer focus



+ Conveys information with clarity, ensuring messages are understood across diverse, global teams



+ Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems



+ Effectively demonstrate ability to deliver on complex situations or problems without guidance or supervision





BENEFITS:



We offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location.



For benefits information, please visit https://benefits.honeywell.com/. Current employees may visit HR Direct.



#ACST


#LI-Onsite

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.