Desktop Support at Agile Global Solutions, Inc.

Folsom, CA 95630

Position: Desktop Support

Location: Sacramento, CA (Onsite)

Duration: Contract

Interview Mode: Face to Face

Job Description:

Seeking an individual to perform a wide range of advanced system support duties in a support

desk/applications/desktop/field environment. Candidate would provide effective support for

enterprise, client/server, desktop computer systems, network systems and business applications

along with providing information technology support to Department of Human Assistance specific

applications.

Candidate should have the ability to:

Operate, maintain, and perform repairs on information technology equipment and software.
Perform complex duties related to troubleshooting, configuring, performing diagnostics and

assignment specific desktop and network hardware and software issues and respond

appropriately to customer service requests

Operate, maintain and perform repairs personal computers and peripherals
Assist with imaging, set up, and deployment for a PC/Laptop telework deployment and

monitor upgrade throughout the Department of Human Assistance.

Candidate should have the knowledge of:

Microsoft Operating systems including Windows 10; Windows 11 a plus
Microsoft 365 products
Imaging software and automated imaging processes
Principles and practices of customer service
Principles and practices of troubleshooting computer system hardware and software

problems

Best Regards,

T Chandra Sekhar - Technical Sr. Recruiter

Agile Global Solutions, Inc ....."Empowering Enterprises"

193 Blue Ravine Road, Suite 160, Folsom, CA 95630

Direct - 636-228-5150 | 916-413-7282