Desktop Support - Diverse Linx
Farmington Hills, MI
About the Job
Must Have Technical/Functional Skills Technician handles all aspects of supporting the computing tools in use at the company. From preparing and deploying devices to troubleshooting and decommissioning tasks, the Digital Workplace Technician plays a key role. Additionally, the Digital Workplace Technician works directly with end users to answer questions and ensure devices are working correctly. Excellent Customer Service skills are essential for this role at all levels of competence.
Experience Required 7+ Years
Roles & Responsibilities PC Installs, configures and maintains equipment in the computing environment
Provide Level 2 and Level 3 level troubleshooting for the devices and supporting infrastructure
Anticipate user needs and incorporate them into the overall support plan and activities
Organize and coordinate work related to PC replacement, new hire and off board processes
Identify research and resolve technical problems
Document and track issues through resolution
Software Install, configure and troubleshoot software utilizing manual and automated installation techniques
Familiar with applications designed to manage large environments
Able to learn and effectively utilize new applications and tools
Operating systems Windows (Mac desirable but not required)
System Center experience SCCM - client imaging
Active Directory Group management and scripts
Scripting PowerShell and others to automate tasks
Microsoft Office, Outlook, Skype and Exchange
Computer Networks (wired and wireless)
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Experience Required 7+ Years
Roles & Responsibilities PC Installs, configures and maintains equipment in the computing environment
Provide Level 2 and Level 3 level troubleshooting for the devices and supporting infrastructure
Anticipate user needs and incorporate them into the overall support plan and activities
Organize and coordinate work related to PC replacement, new hire and off board processes
Identify research and resolve technical problems
Document and track issues through resolution
Software Install, configure and troubleshoot software utilizing manual and automated installation techniques
Familiar with applications designed to manage large environments
Able to learn and effectively utilize new applications and tools
Operating systems Windows (Mac desirable but not required)
System Center experience SCCM - client imaging
Active Directory Group management and scripts
Scripting PowerShell and others to automate tasks
Microsoft Office, Outlook, Skype and Exchange
Computer Networks (wired and wireless)
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Source : Diverse Linx