Desktop Support Engineer@Santa Clara, CA - Diverse Linx

Onsite Day 1 - Santa Clara, CA
BGV must be fully cleared
Vaccine Required

What are the top 3 skills required for this role?
1. Desktop Support experience in a Corporate environment doing Deskside Support, Field Services, Walkup Support & Exec /VIP Support.
2. AV Support - Conference room & Collaboration Tools support
3. Experience in Supporting Windows, MacBook & Linux Environment.


Job Description
Job Title: Desktop Support Engineer
1. Job Summary highlight project details/what is exciting about the role:
Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX and mobile devices working from a World s Leading GPU Manufacturer Campus.
2. Key Responsibilities list what the person will be doing on a day-to-day basis: % of time
Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX and mobile devices.
Provide OS support for end users includes troubleshooting, imaging, and new deployments.
Provide Hardware Support - For Dell/Lenovo/Apple branded Laptop & Desktops including troubleshooting & isolating issue and perform parts/service calls for onsite and remote users
AV Support For conference rooms across client campus that is built with different Video Conferencing systems like Cisco VC. Support different collaboration tools like Teams, Zoom, Slack etc.
Provide Conference room support like doing daily room checks in the campus, being stand by by Support for Critical VIP meetings, supporting Company All Handson, Townhall meetings.
Provide end user support for multiple enterprise applications including e-mail, calendar scheduling, word, spreadsheets, presentations, all Internet browsers.
Provide Support for MS Office Suite, Encryption apps like PGP/Bit locker, Cisco VPN& other applications bundled with user machines
Provide mobility support for end users mobile devices includes basic installation and troubleshooting.
Expert knowledge in Device management via SCCM, Intune, JAMF.
Assist move support/Post Moves Support
Mobile Apps - Basic install and troubleshoot native app.
Loaner device support For Laptops, mobile & peripherals.
Manage the user accounts in Active Directory such as password reset, account unlock etc.
Provide services to users spread across multiple locations and collaborating remotely with staffs in remote locations.
Understanding scope, limitations and providing best efforts
Creating awareness and education to our customers.
Encouragement to use available self-service initiatives (Password Reset, Duo portal, Wiki pages) and Vending Machines (Green Machine, Hardware Depot Techs to understand the offerings and stock)
All incidents and requests need to be consistently recorded into ServiceNow.
Escalate the tickets, as required, via the Service Now ticket assignment to the appropriate group
Understand and adhere to ITIL processes such as Incident, Request fulfilment, Change and Problem management.
Ensure all the tickets assigned are resolved within the agreed
3. Job Requirements
Extensive, Strong, Good, Fair
Essential Skills:
Prior experience working as an Onsite Sr Desktop engineer in a corporate environment supporting Windows, MacBook, and Linux.
Nice to Have Skills.
Data reporting & Analytics.
Qualifications:
4.Travel required YES NO No, just move between campus within 5 miles Radius.