Desktop Support Engineer - Rivers Agile

Rivers Agile specializes in building software products for other small- to medium-sized businesses. As a “product company for hire,” we form into small teams tasked with the full lifecycle development of a software product. Our engineers are the heart of that. We seek engineers who are lifelong learners, passionate about their craft, and defined by their unique personality, experience, and style.

Location: this position requires onsite work 4 days per week (on average) at the Southpointe business park in Canonsburg, PA. Candidates must be local or willing to relocate.

Technical skills:

• 5 years of experience in desktop engineering, IT operations, or support
• Proficiency with Microsoft Autopilot and Intune, including the ability to transition from older software (SCCM) and retire it
• Ability to design, build, support, and improve all aspects of desktop environment management
• Experience with building, managing, and testing automated self-service software delivery and computer imaging tools
• Experience with vulnerability mitigation, patching, monitoring deployments, and resolving issues
• Ability to troubleshoot and resolve second or third level support issues
• Knowledge of SCCM, Entra, Active Directory, MDM, hypervisor technologies (Microsoft, VMWare, etc.), VDI solutions (Microsoft, Citrix, etc.) and cloud platforms (Azure, AWS)

Other expectations:

• Bachelor's degree in information science, computer science, a related field, or equivalent experience
• Demonstrates accountability to internal and external customers, supporting their needs with maturity and professionalism even when they are frustrated or wrong
• Takes ownership of their responsibilities and demonstrates integrity, work ethic, professionalism, and diversity in working with others
• Adapts to change and ambiguity in a resourceful, positive, and professional manner
• Applies technical and industry knowledge to offer creative and relevant solutions to our clients

Package: salaried position, bonus program, full benefits (medical, dental, vision, supplementary), holidays, paid time off, 401(k) plan, good work-life balance

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