Desktop Support Engineer - Wide Orbit
New York, NY
About the Job
About WideOrbit:
Say hello to a Wider World. WideOrbit helps media companies do more business by making it easier to buy and sell advertising. We build the one software platform that ties everything together – TV, radio, and digital ad sales, from pitch to payment. Chances are if there’s an ad on your local TV or radio station, over-the-air or streaming, our technology helped put it there. Our customers include NBCUniversal, ABC/Disney, Fox, Paramount, AMC, TelevisaUnivision, Audacy, and many more industry leaders around the world. In February 2023, WideOrbit became a part of Lumine Group, a Canadian listed company which in turn is a part of the Constellation Software Inc. (CSI) ecosystem, a multi-billion dollar global public company.
At WideOrbit, we make preserving our inclusive environment an ongoing priority, empowering team members to contribute at every level, in every function. We hire high-energy innovators who value diversity, unafraid to wield their passion and expertise to advocate for our customers and each other. At WideOrbit, you’ll make a difference and see your impact every day, while learning, growing, and enjoying what you do!
Job Description:
WideOrbit is looking for a Desktop Support Engineer who is enthusiastic about supporting internal WideOrbit employees nationwide. This person will thrive in a fast-paced environment and embrace automation and efficiency. If you are someone with a customer service focus and desire to learn, this may be the role for you.
Here is what success will look like:
- Provide technical support to users via email, IM, phone, video, screen share, and remote access.
- Troubleshoot complex hardware, software, account, connectivity, and workflow issues.
- Onboard new hires including hardware configuration, account creation, and orientation.
- Admin patch management, antivirus, email security, MFA, SSO, and MDM.
- Reference, update, and build detailed knowledge articles base both internal IT and user facing.
- Triage support requests and work with other IT teams including server, network, and security engineers.
- Collaborate with remote teammates in highly responsive and cooperative environment.
- Participate in projects and initiatives such as org wide software deployments.
To thrive in this role, we’re looking for:
- 3+ years in a hands-on IT role supporting end users via ticketing system.
- Bonus points for relevant degrees or IT certifications (A+, Network+, MCSA, HDI-SCA, ITIL, etc.)
- Ability to support varied hardware and software issues and research and craft resolutions.
- Experience with Microsoft Active Directory/Entra ID, Windows 10/11, Microsoft 365, Exchange.
- Bonus points for experience with macOS, Intune, Autopilot, batch or PowerShell scripting.
- Familiarity with common networking concepts including IP, DHCP, DNS, LAN, VPN and Wi-Fi.
- Quick learner who is self-motivated and can work autonomously.
- Calm, professional demeanor and excellent customer service skills.
- Strong communication skills, both written and verbal.
- A desire to embrace automation to solve business problems and inefficiencies.
- A desire to embrace cybersecurity as a core principle of service.
Location:
This position will be hybrid and based in ourNew York City, office (HQ), which is located just south of Grand Central at 100 Park Avenue. Preferably up to three days a week in office for onsite meetings, company events, etc.
Pay Range:
$67,000 - $101,000
Compensation:
The compensation range listed, and general description of other compensation and benefits will apply to this position. Various factors are considered to determine compensation ranges including market data, location, experience, qualifications, and skills. WideOrbit reserves the right to pay more or less than the salary and benefit information posted.
Benefits & Perks:
Besides a great work environment with smart and friendly coworkers, access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks:
A competitive salary, health insurance, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, stocked café, 401(k) match, and plenty of opportunities to grow!
We are committed to treating all applicants fairly, WideOrbit is an equal opportunity employer that prohibits unlawful discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. Additionally, we consider qualified applicants whose histories are impacted by our justice system, consistent with applicable federal, state, and local law.