Desktop Support Engineer - The Wonderful Company

You may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but we’re all Wonderful – and we have a great opportunity for a Desktop Support Engineer.

This person will be the front-line support in assisting with technical issues throughout our Napa winery including remote users. If you are a self-starter who is able to work independently while prioritizing various tickets, we want to hear from you!

This position will be working 5 days a week on-site at our office in Napa, CA.

• Primary point of contact for helpdesk calls
• Secondary point of contact for chat support
• Install and troubleshoot software - antivirus, firewall, anti-spyware, etc.
• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization
• Work with vendors for repairs/service as needed
• Move, add, change computers
• Reload operating systems
• Install and configure software for The Wonderful Company based on the information systems policies and procedures
• Assist with network administration including new user setup and removal, active directory moves, adds & changes, Windows general troubleshooting
• Manage/Maintain:
  • Physical layer (wiring) connectivity
  • Printers
  • Mobile devices
  • Handheld barcode scanners
• Provide backup for general telephones including:
  • Telephone new user setup & training
  • Telephone general troubleshooting

Work Schedule:

• Flexible schedule (some nights/weekends for events/projects; longer shifts during peak production may be required)
• 40+ hour a week shift and an on-call schedule

• A.A degree or degree from a technical trade school and 2 to 5 years of experience in related field or equivalent combination of education and experience
• A+ certification preferred
• Working knowledge of Microsoft products - Word, Excel, Access, Outlook, PowerPoint, etc.
• Experience with Oracle system a plus
• Interpersonal skills
• Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience
• Must be able to be sensitive to cultural and bilingual issues
• Superior customer service skills
• Excellent written/verbal communication skills
• Strong organizational and time management skills
• Ability to work independently and creatively even under pressure/time constraints

Pay Rate: $33.00 - $37.00 per hour. Final compensation will be dependent upon skills & experience.  

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company prioritizes wellness through its Wonderful NOW (Nourish Our Wellness) initiative, which provides a robust suite of wellness offerings such as access to mental health resources and life coaching, employee community groups, cash rewards for healthy habits, and on-demand fitness videos

Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion global company dedicated to harvesting health and happiness around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful Halos is the No. 1 mandarin orange in America; POM Wonderful is the No. 1 100% pomegranate brand in America; FIJI Water is America’s No. 1 premium imported bottled water brand; JUSTIN Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora is the world’s leading floral delivery service.

The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $2.5BN invested in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. To learn more about the company’s corporate social responsibility impact, visit csr.wonderful.com.

To learn more about The Wonderful Company, its products, and its core values, please visit wonderful.com, or follow The Wonderful Company on LinkedIn, Facebook, Instagram, and Twitter.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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