Desktop Support Engineer - 7N

NOTE: THIRD PARTY VENDORS, EMPLOYERS, or SIMILAR ARE

NOT

Client: Pharmaceutical Manufacturer

Role: IT Field Services Technician

Location: Harmans, MD/Baltimore, MD

Type: Onsite / Contract-to-Hire

Compensation: 35.00 - 40.00/HR

Job Description:

The Field Services Technician will be responsible for ensuring that client-related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.

Key Responsibilities:

• Understands basic user technology issues and provides solutions based upon basic proven methods.
• Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and presents recommendations that meet user needs and comply with established standards.
• Interacts with clients to process basic service requests or resolve basic technical problems.
• Replaces and rebuilds hardware components as needed.
• Installs/removes/configures basic software applications.
• Ensures compliance with system patching & AV requirements
• General site application support & troubleshooting
• General network, telecom & server support
• Ensures call tickets are updated and closed in a timely manner. Escalates calls to Manager, Field Service and/or other teams as required.

Requirements:

• Minimum 1-3 years of experience as an IT Technician or related capacity
• Associates degree in Computer Science or equivalent work experience
• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.
• Minimum of 3 years relevant direct technical support experience.