Desktop Support Engineer - Tech Mahindra

Desktop Support Engineer

Location: Des Moines

Experience : 5 to 12 yrs

Job Description

• Address user tickets regarding hardware, software, and networking.

• Walk customers through installing applications and computer peripherals.

• Providing technical support either by visiting on-site or through remote-access systems.

• Vendor Coordination with OEM and third party vendors

• Printer Management

• Guide users with simple, systematic instructions.

• Conduct remote troubleshooting.

• Test alternative pathways until you resolve an issue.

• Customize desktop applications to meet user needs.

• Record technical issues and solutions in logs.

• Direct unresolved issues to the next level of support personnel.

• Follow up with clients to ensure their systems are functional.

• Report customer feedback and potential product requests.

• Help create technical documentation and manuals.

Requirements and skills

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

• Asset management and Reporting

• Hands-on experience with Windows/Linux/Mac OS environments.

• Working knowledge of office automation products and computer peripherals, like printers and scanners.

• Knowledge of network security practices and anti-virus programs.

• Ability to perform remote troubleshooting and provide clear instructions.

• Excellent problem-solving and multitasking skills.

• Customer-oriented attitude.

• BSc in Computer Science or relevant field