Desktop Support Engineer - Artmac Soft LLC

Who we are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description:

Job Title : Desktop Support Engineer

Job Type : C2C

Experience : 7 to 15 Years

Location : Cleveland, Ohio

Responsibilities:

• Looking for 4+ Years of experience.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintained records of daily data communication transactions, problems remedial actions taken, or installation activities.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

Qualification:

• Bachelor's degree or equivalent combination of education and experience