Desktop Support Engineer - Syntricate Technologies Inc

Required:
Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions
creating and tracking incidents via service now
hardware ordering – responsible for receiving and delivering hardware.
coordinating new hires/interns/coops - working closely with TBM
RMA requests with various vendors
hardware inventory\stock
project coordinating, record keeping of deployments, hardware\software rollouts
desktop support with front-office and back-office staff
collaborate with large diverse teams
workstation moves, adds and changes
Highly motivated, energetic with great communication skills
Ability to handle multiple calls/tasks in fast paced environment
Regular working hours vary between 6:30am – 6:00pm EST
Knowledge of computer hardware, including laptops, desktops and mobile devices and Trading desktop applications
Strong understanding of Microsoft Windows 10 and O365 suite
Knowledge of virtualization technologies, especially Citrix, RAS and RAPs
ITIL knowledge is a plus.